Terms & Conditions

Welcome to 32SecretAct! 32SecretAct and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you will be deemed to have accepted these conditions, otherwise please exit the site. Please read them carefully.

This website is operated by 32SecretAct. Throughout the site, the terms “we”, “us” and “our” refer to 32SecretAct. 32SecretAct offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We may change these terms and conditions from time to time without notice to you. You should check this page regularly to take notice of any changes we may have made to the terms and conditions.

Products

For handmade item, there might slight variation for each piece. Colours of product may differ due to appear on different devices.

All measurements provided on our Website are only basic measurements which were taken as accurately as possible. Despite our efforts, the presence of discrepancies is still common due to the nature of handmade process. Minor variations in measurement is not considered a defect.

Price

All prices displayed on our website are quoted in Singapore dollars (SGD). 32SecretAct reserve the right to make changes to all prices without prior notice and without incurring any obligations to you.

Delivery

All order will be processed and mailed out by SingPost (Local, Singapore) / SpeedPost (International) within 1-3 working days upon completed success payment.

For Local Delivery via SingPost : –

  • Normal mail (No tracking) – 3 to 7 working days from the shipped date, excluding weekends & public holidays. 32SecretAct will not be held liable for any lost parcels mailed out for customer opt for normal postage. It is advised to opt for registered mail postage with tracking number for arrive safely at your doorstep.
  • Registered Mail – 1 to 3 working days from the shipped date, excluding weekends & public holidays.

For International Shipping via SpeedPost : –

  • The delivery charges will be calculate based on your shipping address while check out.

Exchanges and Return Policy

All sales are final. Goods once purchased are non-refundable unless incorrect or defective. 32SecretAct only accept exchange due to defective product and not any other reason.

Defective items may only be exchanged for the same product type within 7 days of delivery. Failing in do so, all exchanges request will be duly rejected. Please take a snapshot of the defect item with descriptions and forward to shop@32secretact.com prior to mailing it back to us.

Payment

We accept the payment via the Paypal and Stripe only. PayPal and Stripe accepts VISA, MasterCard, Discover and American Express credit card payments online.